Thank you for shopping at Hairstory. If you are not entirely satisfied with your purchase, we’re here to help.
The first purchase of a given product can be returned within 60 days of the purchase for a refund or an exchange for a different product. Second or later purchases are eligible for an exchange for a different product. Return policy excludes free products.

Emailing us via our Help Center or directly at will result in the quickest response.
Alternatively, you can call us at (646) 760 5142 but please note we are a small team and telephone calls will be returned within 24 business hours.

Shipping Charges

Unfortunately, we cannot refund shipping charges.

Unfortunately, we cannot supply a shipping label for returns and shipping for returns will be at your own cost.

Damaged or missing items

If you received a damaged product or your shipment is missing, please notify us immediately for assistance. Damaged products or missing shipments are eligible for a replacement within 60 days of the purchase. 

Contact us

You can find answers to most questions in our Help Center by clicking here, or submit a request. Alternatively, customer service can be reached by emailing or by telephone at (646) 760 5142.